THE INFORMATION PLATFORM
FOR ANY INCIDENT
CRISIS PIGEON:
A rapid-response solution for gathering, hosting and distributing information during any incident or crisis a company, government
or organization may face
WHY USE
A CRISIS INFORMATION PLATFORM
When facing a crisis or major incident, it is crucial to keep the public and key stakeholders informed on the situation, in order to:
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Minimize public outrage or outcry by showing actions being taken to solve the situation
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Reduce the chance of misallocating resources due to misunderstanding of actions being taken
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Decrease the opportunity for misinformation around the incident by being the source of truth on the incident
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Reduce panic and anxiety for key stakeholders involved in or affected by the situation by sharing information
INTRODUCING…
CRISIS PIGEON
1
INFORMATION DISTRIBUTION
2
STAKEHOLDER MANAGEMENT
A one-stop solution for establishing and maintaining the information around an incident. Our platform allows companies to easily keep the public and key stakeholders informed on the situation as it unfolds in real-time.
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There are FOUR CORE COMPONENTS to the Crisis Pigeon offering, any or all of which can be activated and scaled up depending on the need of the company or organization handling the incident.
3
COLLABORATIVE WORKING
4
INQUIRY HANDLING
1. INFORMATION DISTRIBUTION
We will build and launch a website that can be accessed anywhere in the world and is optimized for all devices. One destination that all involved parties can go to as one source of accurate information about the incident/situation/crisis.
Integrated with the website is the ability to receive information from site visitors as well as email subscribers to the site.
2. STAKEHOLDER MANAGEMENT
We employ some of the industry’s best media listening tools to monitor any potential interest from the public and media. We keep the client informed on any emerging trends or concerns around the incident.
Once an incident website is deployed, we can also utilize analytics from the site to gauge and understand traffic on the site.
3. COLLABORATIVE WORKING
We utilize best-in-class collaborative tools so that all people working on the incident can share information and insights related to the situation in one centralized digital platform.
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This is crucial when it comes to creating informational products and managing inputs from key members involved in the response.
4. INQUIRY HANDLING
We have the ability to set up a centralized call platform to route incoming calls from the public or key stakeholders looking for information on the situation. These inquiries will be logged and the appropriate responder can follow up once the information has been cleared to be distributed.
ONLY UTILIZE THE COMPONENTS THAT MEET YOUR RESPONSE NEEDS
Mix and match the core components to make the best package for you.
SAMPLE OPTIONS:
1
INFORMATION DISTRIBUTION
1
INFORMATION DISTRIBUTION
3
COLLABORATIVE WORKING
OR
1
INFORMATION DISTRIBUTION
2
STAKEHOLDER MANAGEMENT
OR
OR
1
INFORMATION DISTRIBUTION
2
STAKEHOLDER MANAGEMENT
3
COLLABORATIVE WORKING
1
INFORMATION DISTRIBUTION
2
STAKEHOLDER MANAGEMENT
3
COLLABORATIVE WORKING
4
INQUIRY HANDLING
OR
3. SIMPLE MANAGEMENT
No need to handle multiple vendors or contractors. Crisis Pigeon is the one point of contact where all information around an incident or crisis can be managed.
2. INDEPENDENT
STRUCTURE
No need to wait for IT to setup a change to your corporate site. Crisis Pigeon keeps the incident site away from the main corporate website and day-to-day operations.
1. RAPID RESPONSE
Available 24/7, Crisis Pigeon can stand up a website and communication structure within a few hours of receiving confirmation of services and key information about the incident.